NEW SIM NOT WORKING AFTER 2 DAYS

Hi @Sailesh,

We are sorry to hear about the issues you have faced with the connection of your SIM Card.

Are you getting signal on the SIM? Are you able to make calls and texts?

If you are not able to call out or don't get any signal, I would advise to try and manually connect to the network.

If the issues continue I would advise that you contact our Live Chat Team HERE and somebody can help.

Kash

Hi Kash,

Thank you for your reply.

There is no SIGNAL on the phone and it is saying EMERGENCY ONLY.

I have no idea how to manually connect to the network! That should be for your Team I suppose to do it?

I will try connect to a live Chat Team and see if it works.

Please NOTE that this is NOT yet resolved

Sailesh

Hi @Sailesh ,

We are sorry that this is not yet resolved.

If you could contact the Live Chat Team and get back to us if you still experience any issues.

We look forward to your reply so we can get this sorted.

Kash

I have same problem 3 new sim cards ,tried speaking to live chat still no answers fed up now had enough

bobtar66 wrote:

I have same problem 3 new sim cards ,tried speaking to live chat still no answers fed up now had enough

Hello @bobtar66,

Which handset are you using the SIM inside?

It would be great to get an idea on what could be causing this.

Could you also confirm your full postcode for us?

Mohammed