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Question

new sim same number

  • June 28, 2026
  • 3 replies
  • 12 views

Graham Ellis
New Contributor

Hi I lost my sim card I got new 1 from currys I want to transfer my old number 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 29, 2026

Hi ​@Graham Ellis,

 

I am so sorry to hear of what has happened. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


Graham Ellis
New Contributor
  • Author
  • New Contributor
  • June 29, 2026

I’ve tried multiple times to get on live chat but no luck. If I activate my new sim will it connect automatically to my ID account.?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Graham Ellis,

 

Thanks for getting back to us.

 

Once you receive your replacement SIM, you'll need to activate it before it can be used. You can do this by following the instructions that come with the SIM or by logging into your iD Mobile account and selecting the option to activate your replacement SIM.

 

Once the activation is complete, the SIM will be linked to your existing iD Mobile account and your number should transfer across automatically.

 

If you experience any issues activating the SIM or it doesn't become active, you'll need to get in touch with our Customer Service team, as we're unable to activate SIM cards from our side here on social media.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team