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Question

new sim same number

  • June 28, 2026
  • 2 replies
  • 5 views
Graham Ellis
New Contributor

Hi I lost my sim card I got new 1 from currys I want to transfer my old number 

    2 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Graham Ellis,

     

    I am so sorry to hear of what has happened. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 

    Once connected, simply explain your request and an advisor will assist you further.

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Graham Ellis
    New Contributor
    • Graham Ellis
    • Author
    • New Contributor
    • June 29, 2026

    I’ve tried multiple times to get on live chat but no luck. If I activate my new sim will it connect automatically to my ID account.?

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