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Graham Ellis
New Contributor
New Contributor
June 28, 2026
Question

new sim same number

  • June 28, 2026
  • 3 replies
  • 16 views

Hi I lost my sim card I got new 1 from currys I want to transfer my old number 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 29, 2026

    Hi ​@Graham Ellis,

     

    I am so sorry to hear of what has happened. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

    Once connected, simply explain your request and an advisor will assist you further.

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Graham Ellis
    New Contributor
    New Contributor
    June 29, 2026

    I’ve tried multiple times to get on live chat but no luck. If I activate my new sim will it connect automatically to my ID account.?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Graham Ellis,

     

    Thanks for getting back to us.

     

    Once you receive your replacement SIM, you'll need to activate it before it can be used. You can do this by following the instructions that come with the SIM or by logging into your iD Mobile account and selecting the option to activate your replacement SIM.

     

    Once the activation is complete, the SIM will be linked to your existing iD Mobile account and your number should transfer across automatically.

     

    If you experience any issues activating the SIM or it doesn't become active, you'll need to get in touch with our Customer Service team, as we're unable to activate SIM cards from our side here on social media.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.