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Question

New to ID MOBILE

  • July 8, 2026
  • 1 reply
  • 4 views

Texaschic
Community Member

just activated a new eSIM and received a different number. I need to port my old phone number to this eSIM instead. Can someone walk me through the number porting process and what information I’ll need from my previous provider?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 10, 2026

Hi ​@Texaschic

 

Thank you for reaching out.

 

Once your new eSIM has been activated, you can transfer your existing number to it using a PAC (Porting Authorisation Code) from your previous provider.

 

You can submit your PAC through the iD Mobile app by following these steps:

  • Open the iD Mobile app and log in.
  • Go to My Services.
  • Select Transfer my number.
  • Enter your PAC code, your current mobile number, and any other requested details.
  • Follow the on-screen instructions to submit your request.

If you're unable to complete the transfer through the app, please contact us via Live Chat or send us a direct message through one of our social media platforms. We'll be happy to help you complete the number port.

 

Owethu