Skip to main content
M
New Contributor
MarisaMartin
New Contributor
June 29, 2026
Question

new to id mobile but i have been given a new number

  • June 29, 2026
  • 2 replies
  • 25 views

Hi, I’m new to id and have requested a new plan keeping my old number but when I was setting up my Sim, its giving me a new phone number. I haven’t asked for a PAC code from my old provider. How can I keep my old number in my new id plan?

Thanks

    2 replies

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    June 30, 2026

    Hi there firstly you need to get a PAC number from your old mobile provider if as you say you want to keep this number. These are valid for 30 days from time of issue.

    Once you've received your PAC number you can log into your ID Mobile account and submit your pac detail. Just follow the instructions when doing so. And make a note of the day of porting. 

    Once this has been completed you'll be notified when the porting going to take place also when it's been transferred over to IDMobile. 

     

    Joe 

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@MarisaMartin,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement