ID mobile does not recognise my mobile number, surname and dob in the sign in page of both the website and the app.
States information does not match your records.
ID mobile does not recognise my mobile number, surname and dob in the sign in page of both the website and the app.
States information does not match your records.
Best answer by Kash M
Hi
Welcome to the Community!
The link below may assist you further with your query.
If you require further assistance, please let us know.
Kash
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.