So I signed up for a new iPhone to replace my ten years of O2 loyalty via mobiles.co.uk. Order was placed last Monday and I put my PAC code in requesting cutover on the 20th. Simple. I did the same for my daughter a couple of weeks ago and smooth sailing.My number hasn’t cutover yet, 22:55 now, I have tried registering for an account with both the ID number and my O2 number and the O2 one is unrecognised and I kept pressing resend every time the ID one timed out. Given up with that now. Sent a couple of texts from otther numbers and they worked fine.Is this normal behaviour?

Got a mail this morning about a delay stating service by end of day and it has now cutover fine and all seems to be working OK. Thanks for the response.

Hello @BertainThank you for reaching out to us here on the community.We are very sorry to hear your port has not yet taken place.We are aware of a delay with some ports that could be the reason for this.To check on the progress of your port and look in to this further, we would recommend contacting our Live Chat team here.Thanks,Nat

New user, PAC not done and unable to register

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