+1Just curious.
Of late, the ability to log-in to our iD accounts is offline on a nightly basis now. Why? I see no improvements. Since the ‘new app’ release, I’d suggested the naming ability of multiple accounts, but that still hasn’t happened yet. So, again, why? Perhaps the changes are being logged somewhere?
Jonty.
Best answer by Lauren
Hi
There are a few reasons why the app is down for maintenance between 10pm and 7am. One is so that any app issues/bugs can be analysed and worked on overnight to implement future improvements. Another is to prevent any issues with the system we use. When there is high user utilization with the iD app, this can also has a knock on effect in slowing down other processes that can often complete overnight.
I hope this helps.
-Lauren
+19Hi
There are a few reasons why the app is down for maintenance between 10pm and 7am. One is so that any app issues/bugs can be analysed and worked on overnight to implement future improvements. Another is to prevent any issues with the system we use. When there is high user utilization with the iD app, this can also has a knock on effect in slowing down other processes that can often complete overnight.
I hope this helps.
-Lauren
+1Hi Lauren,
With sincerity, thank you for the response. It’s appreciated.
In no way wishing to play ping-pong here, since the large app and website outage at the beginning of April, it’s disappointing to read that some folk are still experiencing issues. It’s been 2 months and some still cannot register, log-in or see the information they expect. Future improvements are all very well but current, ongoing problems really should have been eradicated by now.
My best to you and the iD team.
Jonty.
+24Hi
Have you tried registering your account online?
Can you confirm the exact issue/error and we can PM you to escalate it if required.
Please let us know and we would be happy to help.
Kash
+1Hi Kash,
My account and access is flawless and am able to use both the app and web. I was simply wanting to touch on the service being frequently unavailable during the night - and future improvements can perhaps wait when ongoing problems remain.
No need for a response. Was merely ‘speaking up’ 😀
Best,
Jonty.
I am having massive issues with the app (and other issues re billing and allowances) - on my own phone and both of my children’s phones. It really is diabolically bad. It shouldn’t have been put into operation without much more testing. And they should have far more customer service staff available while they are dealing with problems. The chat operators are dealing with several customers at once, which means a five minute conversation takes over an hour. I’ve spent three and a half hours on chat in the last week and only got one of the phones sorted. It’s unbelievable.
+25Hi
I’m sorry you feel this way, do you still require assistance with this?
If so, please let us know here so we can get in touch.
Tom
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