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Nightmare DPD deliveries


I purchased my phone on 05/06/2024, as part of a 24 month contract from ID mobile and I am still waiting for it to delivered by DPD. Three times they have attempted to make the delivery to my house, or so they claim, and all three times I have been at home. No doorbell or knock has been heard at all, they haven’t even got out of the delivery vehicle. On two of the three deliveries, I  have actually tracked the vehicle using the DPD app and stood in my driveway waiting for the arrival of my parcel only to see a vehicle, stop, take a random picture, then head off. Shortly afterwards I have received a text informing me that an attempt was made to deliver my parcel and nobody was available so I should reschedule the delivery. The three pictures they have sent me bear absolutely no resemblance to my property at all. Trying to contact DPD to discuss the problem or arrange a possible collection, or a delivery on a Saturday has proved impossible. Likewise with ID mobile, no constructive help at all. If the same scenario occurs during the fourth attempt to deliver the phone on Friday, I’m afraid I will have no option but to cancel my agreement with ID mobile. To be quite honest, this has been an absolute pain in the arse…..

10 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • June 27, 2024

Hi @Rhodie1963 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


  • Author
  • New
 Contributor
  • 3 replies
  • June 30, 2024

Hi Tom.

Thanks for your reply and apologies for not getting back to you sooner, anyway!, i cancelled my contract with ID mobile, through no fault of theirs, then went into curry’s and spoke to an extremely helpful chap who organised a new, and better contract for me, with ID mobile, then four days later I collected my new phone without the nightmare of having to deal with DPD. I certainly learnt a lesson from it all. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 15, 2024

Hi @Rhodie1963 

 

Glad to hear you got this resolved.

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • July 15, 2024

It was all sorted by the ID mobile staff. Thanks once again


  • New
 Contributor
  • 3 replies
  • January 11, 2025

I'm also having a nightmare with DPD!!   No delivery options work for me and they have my phone and only work Mon to Friday.  Can't change the delivery address.  Help! I really want my phone!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3756 replies
  • January 13, 2025

Hey there ​@Tryinghard, we’re very sorry to hear that

 

Please contact our live-chat, who can discuss this further with you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • New
 Contributor
  • 3 replies
  • January 14, 2025

I am currently talking to you on live chat.  I can see that you are working hard to resolve the issue but DPD still have my phone and it's nearly 2 weeks since I ordered my phone.  I have a bill to pay but no phone 😕.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • January 15, 2025

Hi ​@Tryinghard,

Did you manage to get this resolved via Live Chat?

The team should be able to look at covering the time without the handset.

 

Kash


  • New
 Contributor
  • 3 replies
  • January 15, 2025

I finally got my phone but only due to the brilliant work of your staff. DPD were an absolute nightmare!!  Thank you to your staff.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3756 replies
  • January 16, 2025

Hey there ​@Tryinghard, thank you for your kind words, and we’re very glad to hear that.

 

Thanks,

Tyler