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nit letting me switch my number

  • January 7, 2025
  • 3 replies
  • 265 views
Carole Marsden
Community Member

I have just phurxhaces a new phone with id mobile I want to switch my old number but its not letting me 

Best answer by Daz_S

Hi there ​@Carole Marsden 

 

If you’re using this link - https://switching.idmobile.co.uk/customerPortIn - and you have the PAC from your previous provider have you tried using another browser?

    3 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • Answer
    • January 7, 2025

    Hi there ​@Carole Marsden 

     

    If you’re using this link - https://switching.idmobile.co.uk/customerPortIn - and you have the PAC from your previous provider have you tried using another browser?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Simoak
    Helpful Contributor
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    • Simoak
    • Helpful Contributor
    • January 7, 2025

    ​@Carole Marsden  HI I had the same problem in porting my number over yesterday so i spoke to live chat team  & they took my details & the pac code etc & my number was ported over today successfully 😀 .. so as I had same experience as you I'd advise speaking to live chat team 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • January 8, 2025

    Hey there ​@Carole Marsden, we’re sorry to hear that. 

     

    As kindly advised by ​@Daz_S & ​@Simoak, if you’re having issues processing your port, please contact our live-chat team:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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