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no 5g

  • September 28, 2024
  • 2 replies
  • 42 views

Andraia Sarai
Community Member

I have a new sim contract and an iPhone 12. There’s no 5G. I’ve tried all the help stuff only thing left is a new sim. Any advice or how do I get a new sim? 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 464 replies
  • September 29, 2024

Ensure 4g is enabled too as 5g is patchy.

Check coverage at:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

New SIM obtainable from any CURRYS store.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4543 replies
  • October 3, 2024

Hey there @Andraia Sarai, welcome to Community!

 

As @Geluk has kindly advised, you’ll need to ensure you're in an area which firstly has 5G, or a strong 5G signal.

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

Thank you,

Tyler