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No access to phone so cannot log onto account

  • September 2, 2024
  • 3 replies
  • 71 views
Vicky Radcliffe
New
 Contributor

I don't currently have access to my phone and whenever I try to log into my ID Mobile account it sends a text code to my phone, which I don't currently have, so I cannot log in. It doesn't give any alternative options for logging in. Please help!

Best answer by Matthew T

@Vicky Radcliffe you’ll need to get a replacement SIM or eSIM so the SMS can be received:

Thanks.

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    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
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    • September 3, 2024

    Maybe try sending a PM to iD customer service using Facebook Messenger or X (formerly Twitter), @Vicky Radcliffe.

    The advisers work until 8pm on weekdays.  

    Forum member (non-iD).
    Vicky Radcliffe
    New
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    • Vicky Radcliffe
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    • 1 reply
    • September 3, 2024

    Thank you, I'll try that

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Matthew T
    iD Mobile Employee
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    • Matthew T
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    • 1859 replies
    • Answer
    • September 6, 2024

    @Vicky Radcliffe you’ll need to get a replacement SIM or eSIM so the SMS can be received:

    Thanks.

    iD Community Manager

    Reply.


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