No Annual Price Rises

It has this on the website, ​@Worldtrav747.

There is also the following in section 12.22 of the Full terms and conditions:

Fixed Price Increase

12.22 If you have a phone plan, we’ll apply a Fixed Price Increase of £1.50 annually to your monthly plan. The Fixed Price Increase will be applied from the date of your April bill. Any price increase under this Clause will not give you a No Fee Right to Exit.

The Fixed Price Increase will not apply to SIM only plans. For more information, please visit www.idmobile.co.uk/price-increases

My answer for some reason did not come through so I’ll try again. 
 

I did purchase a SIM Only deal so as you quote snout stated this would not qualify for an increase yet my contract says this. 
 

Thanks for your reply

I’m just a community member here, like yourself, ​@Worldtrav747. 

Assuming your iD SIM only contract began after 15th Jan 2025, then section 12.22 of the iD terms & conditions would apply to your iD SIM only contract. Hence, no annual price increase. 

Did you receive a PDF copy of the iD terms & conditions for your SIM only contract?

Hi ​@andewhite 

Thanks Again for replying. 
 

There were issues setting up the account as I was assigned a number already issued to another person so was not a good start. The documentation I received was for the aforementioned number so today a new number was issued but still no updated account details. 
 

However on logging into my account not that the switch has been completed I noticed the addition of the price increases. 
 

I have been in contact with chat and they acknowledge an error and advised to wait 24hrs. 

Hi ​@Worldtrav747  as  ​@andewhite  has explained, a price increase does not apply to SIM only plans. Sorry for any confusion, hopefully our terms and conditions clear this up for you.

Thank you too ​@Siân for your reply. 
 

I’ve already been informed that the error is on your end as there should have been no price increases having purchased a SIM Only deal. 
 

No worries ​@Worldtrav747 

If there is anything else we can do please let me know.