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No calls in or out

  • September 30, 2024
  • 1 reply
  • 21 views

Steve Archer
New
 Contributor

hi

i cant make calls in or out for about a week. Although my phone isnt on your list of approved phones (MI MAX 3) it is “LTE” prefered so should it work?

Best answer by Matthew T

@Steve Archer -

If it’s not on our Approved List we cannot guarantee compatibility with VoLTE, which is now needed due to the 3G Switch Off. You can try these troubleshooting steps:

But if they don’t work, you’ll either have to change to an Approved Handset or switch providers.

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • October 3, 2024

@Steve Archer -

If it’s not on our Approved List we cannot guarantee compatibility with VoLTE, which is now needed due to the 3G Switch Off. You can try these troubleshooting steps:

But if they don’t work, you’ll either have to change to an Approved Handset or switch providers.

Thanks.