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no connection

  • June 18, 2025
  • 2 replies
  • 9 views
M
Community Member

I dont have connection at all 

Email me please 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 18, 2025

    Have you tried restarting the phone with your iD SIM, ​@Maksymyuk?

    Whereabouts is this happening? In one location, or everywhere?

    Does your iD SIM work properly in a different phone? 

    Forum member (non-iD).
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hello ​@Maksymyuk 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues with the service. 

    Can you please confirm the following?

    Example postcodes of where you experience issues
    Are you connecting via 4G or 5G (if both please confirm) 
    What is your handset make/model

    Are calls/texts and data all impacted?

     

    Thanks, 

     

    Natalie 

     

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