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Question

no connection


I dont have connection at all 

Email me please 

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12347 replies
  • June 18, 2025

Have you tried restarting the phone with your iD SIM, ​@Maksymyuk?

Whereabouts is this happening? In one location, or everywhere?

Does your iD SIM work properly in a different phone? 


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  • iD Mobile Employee
  • 2215 replies
  • June 19, 2025

Hello ​@Maksymyuk 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with the service. 

Can you please confirm the following?

Example postcodes of where you experience issues
Are you connecting via 4G or 5G (if both please confirm) 
What is your handset make/model

Are calls/texts and data all impacted?

 

Thanks, 

 

Natalie