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No contact following trade in

  • November 18, 2024
  • 3 replies
  • 152 views

I have sent my old phone off for trade in over two weeks again and have not heard anything back from Id or Curry’s despite Royal Mail notifying me the phone was received two days later. Has anyone got any information on who to contact? 

Best answer by Kash M

Hi ​@Harry Ridley,

Welcome to the Community!

I know that the team are very busy due to the festive period coming up.

It may take a little longer than usual for the team to update you.

If you don’t have an update, it may be worth sending a chase up email.

 

Kash

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3 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1627 replies
  • November 18, 2024

Hi there, you could fire an email their way ​@Harry Ridley to see what’s going, or not going on.

TradeUpHelp@currys.co.uk

 

 

HTH


  • Author
  • New
 Contributor
  • 1 reply
  • November 19, 2024

I have already sent them an email last week and I’ve had no reply…


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • November 19, 2024

Hi ​@Harry Ridley,

Welcome to the Community!

I know that the team are very busy due to the festive period coming up.

It may take a little longer than usual for the team to update you.

If you don’t have an update, it may be worth sending a chase up email.

 

Kash