No email with confirmation

Hi ​@AnnaR43 

Thanks for getting in touch. 

We are very sorry to hear this, when was the order placed please?

Also, have you checked your junk/spam folders for an email from us?

Thanks, 

Nat 

Hello I checked  spam/junk email.

Order was placed on 18 of December. 

Hi ​@AnnaR43, did you preorder the phone? 

If so, the confirmation email will only arrive once the phone has been dispatched by the warehouse team the night before it arrives.

If not, please let us know here and we’ll be able to send you a PM.

Alternatively, you’ll be able to contact the live chat team to confirm the order has been placed successfully. If you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor. 

Live Chat Support | iD Mobile Network

-Lauren

Hello 

I did not preordered the phone I purchased 18 of December but phone still is not here.

I have contract summary if you need I can send it to you.

Please let me know how I can get help with that.

Hi ​@AnnaR43 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom