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Question

No imessage/facetime connection after switching to id

  • July 8, 2025
  • 4 replies
  • 79 views
S
New Contributor

I really need help with this or will be returning the phone. I have gone from Vodafone to ID. Did the whole PAC thing. I have managed to get everything transferred over. Phone calls and texts work fine. But i cant get the imessage thing to work. I have followed all the recommended steps. Switching off/on. Taking the sim out and force restarting. I have done a network reset. My number and 2 email addresses are showing with a swirling bit beside it. PLEASE HELP I have been trying to figure this out for days

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 8, 2025

    Have you tried turning OFF iMessage for several days, ​@Swilo?

    If you used your iD SIM before transferring the number you wanted to keep from Vodafone to iD, then Apple’s iMessage servers will have registered your initial iD number as being linked to your iPhone device.

    After switching Apple’s iMessage servers might’ve failed to recognise the mobile number used by your iPhone device has changed.

    Turning OFF iMessage on your iPhone for several days may help when you try activating iMessage in the future.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 9, 2025

    Hey there ​@Swilo, sorry to hear that. Please follow the advice from ​@andewhite and let us know how it goes.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Swilo
    • Author
    • New Contributor
    • July 9, 2025

    ​@andewhite i haven't. I will try this. It’s extremely annoying not being able to use it. I’ll give it 2 days of being switched off before returning it. Many thanks for your reply

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 9, 2025

      Hey there ​@Swilo, please let us know how you get on, and our sincere apologies for this.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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