I have recently joined ID and ported my number from Talkmobile. Everything seemed fine until I was roaming in Europe. I can make outgoing calls and data works fine, but incoming callers are met with the message ‘This number cannot accept your call’.
The issue is not handset related, I travel for work and fully understand how to set up my phone for roaming and have been through troubleshooting with CS on a live chat. This was escalated to the Technical Team who got back a day later and suggested changing my network selection from automatic to one from a supplied list. I’d obviously tried this already, and am quite frustrated at the poor support offered and lack of a number to call.
Could this be due to a partially failed port? If so, what steps should I take to resolve this.
Any help would be greatly appreciated.
Thanks.
