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no internet connection


Hello there

I have not been able to access internet the past two days.

ERROR MESSAGE ON MAIL READS: POSIX 50

I have reset network, reset phone and followed all suggestions

Help please

Best answer by WelshPaul

georgem2351 wrote:

Hello there

I have not been able to access internet the past two days.

ERROR MESSAGE ON MAIL READS: POSIX 50

POSIX 50 is returned when you have no data connection… What phone do you have? iPhone??

Settings > Mobile Service > Mobile Data = On

Mobile Data Options:

  • Data Roaming = Off
  • Voice & Data = 5G Auto
  • Data Mode = Standard

 

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • April 25, 2025

Hey there ​@georgem2351, we’re sorry to hear that.

 

What phone do you have please?

 

How long has this been an issue for?

 

What’s the full postcode you’re having issues in?

 

Thanks,

Tyler


WelshPaul
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Contributor
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  • 2837 replies
  • Answer
  • April 25, 2025
georgem2351 wrote:

Hello there

I have not been able to access internet the past two days.

ERROR MESSAGE ON MAIL READS: POSIX 50

POSIX 50 is returned when you have no data connection… What phone do you have? iPhone??

Settings > Mobile Service > Mobile Data = On

Mobile Data Options:

  • Data Roaming = Off
  • Voice & Data = 5G Auto
  • Data Mode = Standard

 


  • Author
  • New
 Contributor
  • 1 reply
  • April 26, 2025

Hello there.

In reply to your questions

I have a i-phone 11

Issues started on Thursday 24th April

Postcode: ME8 9EU


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • April 27, 2025

Hey there ​@georgem2351, have you tried the above advice sent by ​@WelshPaul?

 

Thanks,

Tyler