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Question

no internet outside the house

  • July 29, 2025
  • 5 replies
  • 38 views

Sdaj3869
New Contributor

No internet as soon as I get out of the house, signal drops straight away. Been going on for two months, already talked about this once already with idmobile. Load of rubbish 🤬

5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 29, 2025

Hi ​@Sdaj3869 

 

I’m sorry to hear this, do you have this issue everywhere you are or just in a certain location(s)?

 

Tom


Sdaj3869
New Contributor
  • Author
  • New Contributor
  • July 29, 2025

Everywhere 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2025

Hey there ​@Sdaj3869, sorry to hear that. If it happens everywhere, then this would indicate a device or SIM issue, as we wouldn’t expect coverage issues everywhere you go. Have you tried a free replacement SIM card since being with us please?

 

Thanks,

Tyler


Sdaj3869
New Contributor
  • Author
  • New Contributor
  • July 30, 2025

No not yet


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2025

Hi there ​@Sdaj3869, I’d recommend trying one. Please see how to get a free replacement eSIM or physical SIM here:

 

 

Once you get it, and manually activate it, I’d reccommend giving it a few days, and if no improvement, please get back in touch.

 

Thanks,

Tyler