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no mobile coverage in Portugal

Mark Wall
Helpful
 Contributor

hi, I am in portugal and I cannot get any mobiel coverage.  wi fi in the house ok and my dads phone )also ID) gets mobiel (good 5G) but not me  any ideas

 

Best answer by Mark Wall

Thank you.  We got there in the end by googling what network ID use in Portugal and then choosing it manually.  I am afraid that the live chat with ID was absolutely useless.  Lots of irrelevant information, clearly no expert knowledge and promises that were not kept.  

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    9 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 2012 replies
    • July 29, 2024

    Hey @Mark Wall,

    Did you figure out a solution? Make sure Roaming is switched ON in the iD Mobile app AND on your phones settings.

    Thanks.

    iD Community Manager
    Mark Wall
    Helpful
 Contributor
    • Mark Wall
    • Author
    • Helpful
 Contributor
    • 14 replies
    • Answer
    • July 29, 2024

    Thank you.  We got there in the end by googling what network ID use in Portugal and then choosing it manually.  I am afraid that the live chat with ID was absolutely useless.  Lots of irrelevant information, clearly no expert knowledge and promises that were not kept.  

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 2012 replies
    • July 29, 2024

    Thank you for feeding back @Mark Wall, I’m sorry to hear our Live Chat team were unable to support you, however glad you resolved the situation!

    iD Community Manager
    Mark Wall
    Helpful
 Contributor
    • Mark Wall
    • Author
    • Helpful
 Contributor
    • 14 replies
    • July 29, 2024

    Thanks Matthew.  It is not that the live chat were “unable to support me” - they were completely and utterly useless.  They had no idea how to help, gave inaccurate information and promised to call back and then didn't.  They were frustrating to deal with and wholly incompetent.  ID offer a good deal but the customer service when something goes wrong is shocking.  

    S
    Active Contributor
    • soulbroth3r
    • Active Contributor
    • 6 replies
    • April 1, 2025

    Hi - what network does ID use in portugal? Would love to know before I go in case i have the same issue! Thank you :) 

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 386 replies
    • April 1, 2025
    soulbroth3r wrote:

    Hi - what network does ID use in portugal? Would love to know before I go in case i have the same issue! Thank you :) 

    ​@soulbroth3r  My understanding iD Mobile customers travel to Portugal, their devices will connect to the networks of NOS or MEO.

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8561 replies
    • April 3, 2025

    Hi ​@soulbroth3r 

     

    In Portugal we use;

     

    Vodafone, NOS – Comunicações, S.A. (formerly Optimus), MEO (formerly TMN)

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • soulbroth3r
    • Active Contributor
    • 6 replies
    • April 3, 2025

    Thanks folks!

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8561 replies
    • April 4, 2025

    Hi ​@soulbroth3r 

     

    No worries, enjoy Portugal.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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