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no order confirmation email

  • July 12, 2025
  • 4 replies
  • 233 views

Hi

i I placed an order & you’ve taken the up front payment but I’ve not received any email confirmation of the purchase 

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 12, 2025

An order can take up to 24 hours to process.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 14, 2025

Hi ​@Saffimabel 

 

As suggested above by ​@WelshPaul, it can typically take up to 24 hours for an order to process, have you received any emails about it since?

 

Tom


Chloe Creasey
New Contributor
  • New Contributor
  • July 18, 2025

Hello,

 

the same thing has happened to me. It has been over 24 hours and I haven’t received an email regarding my order being processed.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2025

Hey there ​@Chloe Creasey, did you receive the email please?

 

Thanks,

Tyler