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no order confirmation email

  • July 12, 2025
  • 4 replies
  • 239 views
S
Community Member

Hi

i I placed an order & you’ve taken the up front payment but I’ve not received any email confirmation of the purchase 

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • July 12, 2025

    An order can take up to 24 hours to process.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • July 14, 2025

      Hi ​@Saffimabel 

       

      As suggested above by ​@WelshPaul, it can typically take up to 24 hours for an order to process, have you received any emails about it since?

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Chloe Creasey
      New Contributor
      • Chloe Creasey
      • New Contributor
      • July 18, 2025

      Hello,

       

      the same thing has happened to me. It has been over 24 hours and I haven’t received an email regarding my order being processed.

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 21, 2025

      Hey there ​@Chloe Creasey, did you receive the email please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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