No OTP messages after switching from previous company

Hi @ArtArm 

Sorry to hear this, have you received any OTP codes from any company?

Have you joined us recently?

Tom

Hi Tom,

I joined last year, but is not been until now that I noticed I only get OTP messages from Id mobile.

Thanks for the help

Arturo

Hi @ArtArm,

Welcome to the Community!

We’ll need to get this escalated to be checked.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi @ArtArm,

Welcome to the Community!

I can see that we have sent you a PM.

Please get back to us there and we can assist you further.

Kash

Hi Kash, 

Didn't get any private message from you, can you send it again please?

Best regards 

Hi there @ArtArm, have you still not received the private message we sent you?

Thank you,

Tyler

Nope, the only messages I have are from Id Mobile when you join the community 

🤷🏻‍♂️

Nothing related to my issue.

I joined the live chat last week and somebody told me they will look into it, so thanks