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No PAC.

  • June 5, 2025
  • 8 replies
  • 41 views

Frank Flynn
New Contributor

I cancelled my account but forgot to request a PAC How do I get one . Five days since cancelation .

 

Best answer by andewhite

I should have 30 days to get my PAC after disconnection . According to email send to me .

Yes, that is correct, ​@Frank Flynn

Sometimes the web chat iD advisers seem inexperienced / untrained.

Can you use Facebook Messenger or X to PM iD support?  

8 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 5, 2025

Quickly get in-touch with the iD customer service team, ​@Frank Flynn.

https://www.idmobile.co.uk/live-chat

The iD advisers work until 8pm on weekdays - you’ll need to tell the 24/7 bot you want to “talk to a person”. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2025

Hi ​@Frank Flynn  we would suggest quickest way to resolve this is as ​@andewhite  suggested, as once an account is disconnected, we may not be able to provide this I’m afraid.


Frank Flynn
New Contributor
  • Author
  • New Contributor
  • June 6, 2025

Thanks Sian and Andy White . I tried yesterday for 3 hours to get on to Live chat with no joy and an hour today - same result . When I cancelled I thought I read that a PAC could be retrieved up to 14 days after disconnection . Any ideas about getting hold of Live chat ? I put my name in with and without my phone number but nothing happens .


Frank Flynn
New Contributor
  • Author
  • New Contributor
  • June 6, 2025

I should have 30 days to get my PAC after disconnection . According to email send to me .


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • June 6, 2025

I should have 30 days to get my PAC after disconnection . According to email send to me .

Yes, that is correct, ​@Frank Flynn

Sometimes the web chat iD advisers seem inexperienced / untrained.

Can you use Facebook Messenger or X to PM iD support?  


Frank Flynn
New Contributor
  • Author
  • New Contributor
  • June 6, 2025

Thanks andewhite . Have never used either of those . Will give it a go .


Frank Flynn
New Contributor
  • Author
  • New Contributor
  • June 6, 2025

andewhite . Got through on Facebook Messenger . Waiting to get Email with PAC . Thanks .


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • June 7, 2025

Hi ​@Frank Flynn  I am glad you were able to get in touch with us and get this sorted.