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no phone calls

  • December 11, 2024
  • 6 replies
  • 94 views

My iPhone 13 won’t make or receive phone calls. Everything else is working fine. It was fine this morning and then wouldn’t work this afternoon. I’ve tried turning it off/on again. 

Best answer by andewhite

Have you tried to use the RESET NETWORK option, ​@sj630

The iOS user guide explains all the reset procedures for iPhone devices. 

For example, with iOS 17 or later: 

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • December 11, 2024

Have you tried to use the RESET NETWORK option, ​@sj630

The iOS user guide explains all the reset procedures for iPhone devices. 

For example, with iOS 17 or later: 

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 12, 2024

Hey there ​@sj630, sorry to hear that.

 

When you go into phone settings, is your phone number showing correctly?

 

Have you tried resetting network settings?

 

Have you tried turning off iMessage, then restart your phone, then attempt a call?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • December 12, 2024

So I reset network settings and it worked. However it has now gone back to not being able to make phone calls again. I’m waiting for my old number to be changed over. Could this be part of the issue? 
thanks 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 12, 2024

Hey there, please await the port to complete and let us know if it’s working or not after that ​@sj630.

 

Thank you,

Tyler


  • Author
  • New Contributor
  • December 12, 2024

I’ve been waiting 6 days now and it’s still not switched over. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 12, 2024

Hey there ​@sj630, sorry to hear that. In that case, please contact our live-chat with your port-in details to have this investigated further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler