Hey there @DTrigg, welcome to Community!

We're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

https://www.idmobile.co.uk/live-chat

Have you also tried some of the troubleshooting methods below?

https://community.idmobile.co.uk/troubleshooting-177

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler

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That’s all very well but Status Checker says all is ok when I can’t make or receive calls. Agent chat which is very difficult to get too anyway suggests switching off clean sim etc etc. still not wifking but elsewhere on ID says calls between EE and ID not working.  WHY DOESN’T AGENT KNOW THIS AND PASS IT ON !  Also you should say EE AND BT LANDLINE. 

Hi there ​@ML-B, sorry to hear that. Last week on the date you posted this, there was an issue with EE and Vodaphone, which caused disruption, and stopped users being able to call and receive calls from anyone on those networks. This furthermore had a further impact on other networks, but has since been resolved from last Friday.

This issue was with EE and something out of our control, and we sincerely apologise for the issues caused.

If you’re still having issues now, please do let us know.

Thanks,

Tyler