I have been without a phone signal/internet since last Thursday (23rd Jan) unless connected to WiFi at home. This has resulted in me missing 4 very important phonecalls/messages/appointments.
I would like this rectified ASAP!
I have already been through all of the appropriate checks numerous times. This is an ongoing issue which is resulting in me getting more frustrated and missing extremely important calls/messages etc on a daily basis.
+26Can you switch to another service provider,
You might get better service and support if you switch to another provider (not using the Three UK mobile network).
Not really an option right now - IMO this should be getting rectified as I am not the only person experiencing these issues.
Hello
Thank you for getting in touch with us here on the community.
We are very sorry to hear of the issues you have experienced with the service, we appreciate this must be frustrating and we would want to do all we can to help.
When you have checked the service page, have there been any known issues posted there?
Are you having any issues outside of your home at all? If you are happy to provide example postcodes, we can take a look from our side.
Thanks,
Nat
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.