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no qr code received for my new phone

D
Community Member

Hi I have not received a we code for my new phone can you please send me one or a sim

Best answer by MZone

The SIM is usually sent separately to the handset for security purposes and a few days apart. 

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    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
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    • Answer
    • March 18, 2025

    The SIM is usually sent separately to the handset for security purposes and a few days apart. 

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    D
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      Denmac
    Tyler
    iD Mobile Employee
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    • Tyler
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    • 3294 replies
    • March 18, 2025

    Hey there ​@Denmac, sorry to hear that.

     

    To confirm, what date did you order?

     

    Did you order a physical SIM or eSIM please?

     

    Thanks,

    Tyler

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