Skip to main content
Solved

No service

Emily Sanders
New
 Contributor

My phone service has recently stopped working properly. It will be fine one minute and the next it’s completely gone for up to 45 mins at a time. The issue isn’t the area I’m in as it happens constantly throughout the day no matter where I am. How do I fix this?

Best answer by WelshPaul

Try replacing the SIM/eSIM. If it still happens then it’s likely a faulty handset.

View original

    4 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 3084 replies
    • Answer
    • April 11, 2025

    Try replacing the SIM/eSIM. If it still happens then it’s likely a faulty handset.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • April 12, 2025

    Hey there ​@Emily Sanders, sorry to hear that.

     

    What’s the full postcode you’re having issues in, and what phone do you have?

     

    How long have you had issues?

     

    Does it affect calls, texts and data?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Emily Sanders
    New
 Contributor
    • Emily Sanders
    • Author
    • New
 Contributor
    • 1 reply
    • April 13, 2025

    Hi Tyler, I have an iPhone 11! I live within the G76 postcode but I’m having issues no matter where I am. I’ve had problems with the connection for a couple of months but it’s been particularly bad the last 2 weeks. It affects all calls, texts and data. 
     

    Thanks😊

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • April 15, 2025

    Hey there ​@Emily Sanders, sorry to hear that. What is the full postcode(s) you’re having the issues in mainly please? Although it may happen everywhere for you, it does help to have some full postcodes please.

     

    Do you have any signal at all, or does anything work at all at any time please, or is it always an issue?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement