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No service

  • April 11, 2025
  • 4 replies
  • 157 views
Emily Sanders
New Contributor

My phone service has recently stopped working properly. It will be fine one minute and the next it’s completely gone for up to 45 mins at a time. The issue isn’t the area I’m in as it happens constantly throughout the day no matter where I am. How do I fix this?

Best answer by WelshPaul

Try replacing the SIM/eSIM. If it still happens then it’s likely a faulty handset.

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • April 11, 2025

    Try replacing the SIM/eSIM. If it still happens then it’s likely a faulty handset.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 12, 2025

    Hey there ​@Emily Sanders, sorry to hear that.

     

    What’s the full postcode you’re having issues in, and what phone do you have?

     

    How long have you had issues?

     

    Does it affect calls, texts and data?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Emily Sanders
    New Contributor
    • Emily Sanders
    • Author
    • New Contributor
    • April 13, 2025

    Hi Tyler, I have an iPhone 11! I live within the G76 postcode but I’m having issues no matter where I am. I’ve had problems with the connection for a couple of months but it’s been particularly bad the last 2 weeks. It affects all calls, texts and data. 
     

    Thanks😊

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 15, 2025

    Hey there ​@Emily Sanders, sorry to hear that. What is the full postcode(s) you’re having the issues in mainly please? Although it may happen everywhere for you, it does help to have some full postcodes please.

     

    Do you have any signal at all, or does anything work at all at any time please, or is it always an issue?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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