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Question

NO SERVICE

  • July 11, 2025
  • 5 replies
  • 54 views

Sarah Moran
New Contributor

How do I cancel this contract it’s a joke I never have service nobody can get in touch with me

and your in breach of the contract because your not providing me with the service I am paying for. 

5 replies

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  • iD Mobile Employee
  • July 11, 2025

Hi ​@Sarah Moran 

 

Thank you for getting in touch.

 

We are very sorry to hear you are experiencing issues with the service. 

Is this happening all over and in one particular location?

 

If you wish to proceed with cancelling the account, information on how to do so can be found here

 

Please let us know how you wish to proceed. 

 

Natalie 

 

 


Sarah Moran
New Contributor
  • Author
  • New Contributor
  • July 14, 2025

Hi Natalie,

it’s everywhere I go even in my own home

when I’m connected to our super fast broadband.

i feel the only option is to go with a new network. 
 

Regards 

Sarah 

 


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  • iD Mobile Employee
  • July 14, 2025

Hi ​@Sarah Moran 

 

We’re sorry to hear this.

 

Please could you provide your postcode?

 

Also please note, coverage can’t be bad everywhere, when was the last time you’ve replaced the SIM card?

 

Anika


Sarah Moran
New Contributor
  • Author
  • New Contributor
  • July 15, 2025

Hi Anika, 

 

my postcode is M24 1LP and it is bad everywhere, I haven’t been able to make or receive calls for months. 
I have now gone with another provider and I’m paying for double because I can’t be without a phone any longer

i changed to an eSIM a few weeks ago to see if that helped and it didn’t.

 

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2025

Hi ​@Sarah Moran  We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network