Hi ​@Sarah Moran 

Thank you for getting in touch.

We are very sorry to hear you are experiencing issues with the service. 

Is this happening all over and in one particular location?

If you wish to proceed with cancelling the account, information on how to do so can be found here. 

Please let us know how you wish to proceed. 

Natalie 

Hi Natalie,

it’s everywhere I go even in my own home

when I’m connected to our super fast broadband.

i feel the only option is to go with a new network. 
 

Regards 

Sarah 

Hi ​@Sarah Moran 

We’re sorry to hear this.

Please could you provide your postcode?

Also please note, coverage can’t be bad everywhere, when was the last time you’ve replaced the SIM card?

Anika

Hi Anika, 

my postcode is M24 1LP and it is bad everywhere, I haven’t been able to make or receive calls for months. 
I have now gone with another provider and I’m paying for double because I can’t be without a phone any longer

i changed to an eSIM a few weeks ago to see if that helped and it didn’t.

Hi ​@Sarah Moran  We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network