I've been a customer for several years and until recently had a decent reception at home/work and the local area. Now I'm having to use the landline just to make and/or receive calls. Tried a different (competitor's) sim in my phone with great results and tried my sim in different phones (that work) with the same no signal issues. Extremely frustrating any ideas
No signal
Best answer by Siân W
Thanks for that
Looking into this, you should have good 4G coverage in your area.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with FacebookPlease enter your email address. If it matches our records, we'll send you instructions to reset your password.