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No signal


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 Contributor
  • 4 replies

I've been a customer for several years and until recently had a decent reception at home/work and the local area. Now I'm having to use the landline just to make and/or receive calls. Tried a different (competitor's) sim in my phone with great results and tried my sim in different phones (that work) with the same no signal issues. Extremely frustrating any ideas

Best answer by Siân W

Thanks for that @psl78 

Looking into this, you should have good 4G coverage in your area. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.
 

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9 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 17, 2021

Hi @psl78,

 

We are sorry to hear about this.

Have you checked our coverage checker to check the coverage in your area and to ensure that no work is currently being carried out in the area.

How long have you been experiencing this issue for?

 

Kash


  • Author
  • New
 Contributor
  • 4 replies
  • August 17, 2021

Coverage checker what a joke tried on multiple occasions yet never once got past 'request rejected idmobile.co.uk' has been going on since about May but getting worse 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • August 18, 2021

Hello @psl78 

I can check the coverage for you, please could you confirm your postcode for me?

 

Thanks

Michelle


  • Author
  • New
 Contributor
  • 4 replies
  • August 18, 2021

TS5 8AT 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • Answer
  • August 18, 2021

Thanks for that @psl78 

Looking into this, you should have good 4G coverage in your area. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.
 


  • Author
  • New
 Contributor
  • 4 replies
  • August 20, 2021

Most helpful thanks 

Can't see a button for this though 


Can someone please advise me to why my phone signal is poor. My phone disconnects when I'm on a call. Sometimes, I can't even hear the other person on the phone  Getting internet connection when I'm outdoors is worse. The loading time takes forever!! Please someone assist. 


Call me please


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • October 13, 2021

Hello @Rizwan Mukhtar thanks for getting in touch. I am sorry to hear of the issues you have with your coverage. Is this a recent drop in coverage, or has there always been issues? Have you tried rebooting the phone? May I ask what is the post code where you are having trouble?