Hi ​@BBell 

What phone do you have?
Do you have a physical SIm or an ESIM?

If there is no ‘apparent’ problems with the network then it my be down to the set up of your phone.
The more details we have, the better someone will be able to help you.

I have had no network coverage in my home since last Friday night can't make calls or send texts I've tried everything even a new SIM.🤔 What the heck is going on. When I contacted ID they told me it was the walls in my flat that's impossible because I've lived here for five years and being with ID mobile for two years. Does anyone have any information on what's going on. 🙏

I know other people are experiencing the same,  I was unable to make a urgent important hospital

appointment to arrange a procedure.  Also mobile banking is severely affected.  I am disabled and

virtually housebound so I need a good service.

I have lived at my house for 40 years and been a customer of ID mobile

for at least 10 years, when I joined it was really good. Its this 2024/2025 year that its been bad.

 Every time I check my postcode on the signal checker its showing good

Its difficult to get in touch with the company.

No other option to find another network.  Please can anyone help 

Hi ​@BBell 

Sorry to hear this, does this happen everywhere you go or just a certain location?

Please could you let us know the full postcode(s) where you’re having this issue?

Tom

Hi to Silver Contributor and Tom

My phone is iPhone XR, with physical Simm. I will be upgrading It in the autumn but it's working fine with other tasks. full postcode is LE67 4RH, As im in the house mostly its my location where its worst.

Family members living at same post code (not same address) are also having issues too.

If I am out it does seem to work ok.  Internet supplier been and checked internet and thats working as it should.  Like I have said, this is a problem thats been going on for at least a year.

I do hope someone can help as this is my only phone line.

Thanks in anticipiation

Beverley

Same issue on & off past week! Happening more and more, issue definitely a network issue that’s not getting resolved. 

Hi ​@BBell 

Our system hasn't reported any network issues in this area, have you tried any troubleshooting methods?

Also ​@Charlene Clark, We’re sorry to hear this, please could you provide your postcode?

Anika

Hi Anika

thanks for reply, if there are no reported network issues in my area then what is the problem and why has it been happening the last year but recently its really bad and other people are saying the same.

Something does not add up. Is anyone checking the masts supplying the signal..

If it doesnt’ get rectified im going to leave ID, there is no other choice.

Beverley

High Beverley it's only been happening to me since last Friday and only while I'm in the flat no signal no phone calls no text it's a good job I have home internet otherwise I wouldn't be able to get contacted something happened to me as I live on my own. I've reported it every day they go over the same questions and even try to tell me that the walls in the flap was stopping the signal but that's impossible as I've been with them for 18 months and never had a problem so I'm not sure what's going on also and I'm also thinking of leaving if the problems not fixed I come to tacked them on Monday and they said an engineer would be in touch within 48 hours well that runs out today.

Anika my postcode is LE67 4RH

Jamo, I hope the engineer gets to you today,  customer service doesnt seem great, 

Hi Tyler

Yes it affects calls, texts and data, unable to use mobile banking on occasions,

my phone is iPhone XR,  I am mainly at home but signal is lost elsewhere, its gotten much

worse over last few months.   hope you can help?

Regards Beverley

Hey there ​@BBell, sorry to hear that. How long have you had the phone and where did you purchase it from please?

Thanks,

Tyler

You are right is was supposed to be within 48 hours it's now been 72 hours and no contact from the service team 😤

Hey there ​@Jamo, unfortunately, coverage issues can sometimes take longer than expected to look into and resolved, and our team(s) will be working to assist as soon as possible.

Thanks,

Tyler

I do hope so Tyler  but they should not promise what they cannot deliver ! it's very frustrating. 

Hi Tyler

my iPhone was purchased direct from Apple, Ive had phone around 4yrs - why does that have any bearing on the problem, 

Regards Beverley

Hi ​@BBell 

When was the last time you’ve replaced the SIM card?

Anika

II was advised to change it three days into this happening 10/07/2025 it hasn't made any difference 

why do you need to change SIM card,  I can only get 1 or 2 bars, this is on a daily basis, there must be something wrong with the signal from ID mobile 

That's prity poor I have five bar's but still can not connect to the network I my flat 😤🤔 I was told someone from the technical team would be in touch within 48 hours that was 5 days ago. NO ONE HAS BEEN IN TOUCH !!!

hi Jamo

thats really bad service, No one seems to care these days.

Hey there ​@BBell, a replacement SIM card is a troubleshooting technique we try that can resolve many issues, and potentially yours. We would recommend trying one and letting us know how you get on.

Thanks,

Tyler

I went to Currys on the 10th of July they put a replacement SIM in for me and I received a text shortly afterward same my new SIM had been activated this unfortunately has not changed anything to date. 

Hey there ​@Jamo, sorry to hear that. We’d recommend keeping in touch with the team(s) you're already speaking to for further investigation.

Thanks,

Tyler