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no signal and network problem

  • 10 February 2024
  • 9 replies
  • 333 views

Iuliana1997
Community Member

Hi!! I have 3 hours now since I can’t use the internet or the phone to make calls.I tried to use the app and also is not working.What is this? 

Best answer by WelshPaul

Some customers may still be experiencing intermittent issues with the network. Their engineers are working hard to fix it and they apologise sincerely to the inconvenience this is causing.

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WelshPaul
Platinum 
Contributor
  • Platinum 
Contributor
  • February 10, 2024

Some customers may still be experiencing intermittent issues with the network. Their engineers are working hard to fix it and they apologise sincerely to the inconvenience this is causing.


Debd
New
 Contributor
  • New
 Contributor
  • February 10, 2024

Clearly this issue has not been rectified I've had no mobile data or calls for 3 days.  What's the point of a mobile phone if you can't connect to the network!!


David Baker
Active Contributor
  • Active Contributor
  • February 10, 2024

Please can you tell us what's going on? When will this be fixed?


David Baker
Active Contributor
  • Active Contributor
  • February 10, 2024

@WelshPaul do you work for iD?


  • New
 Contributor
  • February 10, 2024

Both my partner and I just got our signal back in Sheffield after several hours. 


  • Active Contributor
  • February 12, 2024

No network can’t make a single call what’s going on 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • February 12, 2024

Hi @Iuliana1997, @Debd, @David Baker, @KoalaKub & @Rubel123

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom


Murdie Ross
New
 Contributor
  • New
 Contributor
  • February 12, 2024

Have not been able to phone or receive calls for 8hrs now


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • February 14, 2024

Hi @Murdie Ross,

Welcome to the Community!

Are you still experiencing the issue?

It may be worth restarting the handset or resetting your network settings to see if that gets calls working.

Some customers are still having issues with 3G calls which is being worked on.

 

Kash