No signal is appaling. new customer. new sim, problem with sim card? | iD Mobile Community
Skip to main content
Answer

No signal is appaling. new customer. new sim, problem with sim card?

  • July 3, 2024
  • 6 replies
  • 243 views

I'm a new ID customer only had it 6 days, coming across from EE. Much more expensive but constant 4G signal.

Despite the Three network coverage saying I would get l good indoor and outdoor signal at home, it's really really not. I get a symbol saying H or H+. This is disgusting.  The price i pay for this is not acceptable. My postcode stated good inside and out. My partner who is also has id mobile soesnt have any of these problems hers is constantly 4G. I have put the phones next to each other and she has a signal and i dont. I have a brand new Samsung S24 plus and yet appalling signal. Could it be the sim card considering my partner has absolutely no issues with signal? Can I get another sim card in case this is faulty? 

It's not workable at the moment. 

 

Thanks

Dan. 

Best answer by andewhite

This forum article might help, @Chewie2077.

6 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • July 3, 2024

This forum article might help, @Chewie2077.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 16, 2024

Hi @Chewie2077,

Welcome to the Community!

It looks like @andewhite has helped you out with this one.

Please let us know if you require further assistance.

 

Kash


Liam King
New Contributor
  • New Contributor
  • March 4, 2025

I am having a problem with my SIM card. I need to speak to someone regarding this. It could be the SIM card. It could be the phone.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • March 5, 2025

Hi ​@Liam King 

 

Sorry to hear this, please could you give us some more information about what issues you’re having?

 

Tom


  • New Contributor
  • July 21, 2025

I to am having issues with coverage. I to moved from EE. I need phone for work. Trying to find details how to cancel contract 🙃 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 22, 2025

Hey there ​@Helmy3446, I’ve responded to you via another thread now, so please respond there to avoid confusion.

 

Thanks,

Tyler