I have:
shut down the phone and re-started it
Put flight mode on for at least a minute and then turned it off
Taken SIM out, cleaned it, checked for dirt
Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again
i haven't tried the SIM in another phone yet but my phone is working in all other respects.
Net work coverage says all ok.
Do I need a new SIM.
Best answer by Siân W
Have you checked the service status
Just highlight the box next to coverage checker, and pop your postcode in again.
Please let us know how you get on.
+24Hi there
If you’d like to try a new SIM, please find out how to request one below:
Thanks,
Tyler
The post code is LS8 2DA
I have a Motorola Edge Neo
The signal/reception was good all day yesterday until around 10pm so I don't think it is my phone.
I only started having this problem in the last few months
Thank you.
+10Input your postcode to see if there’s engineering work on your local mast.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
+19Have you checked the service status
Just highlight the box next to coverage checker, and pop your postcode in again.
Please let us know how you get on.
Ah, it does say fixing an issue with a server in my area. Thank you.
There is no date or timescales..is there a way to find out more?
+24Hi there
How long have you had issues for?
Thanks,
Tyler
+19Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you
Can I terminate my contract early with out a penalty? I work as a vet and I am on call for emergencies. I can't be without my phone?
+19That's not something we would be able to offer at this stage I’m afraid
Do you have Wi-Fi calling enabled?
+24Hi there
Thanks,
Tyler
Contract is almost up so I'll just change.
It's not good enough that we have to rely only on WiFi when we pay for mobile service and data. A short outage with a time scale for resolution I could understand.
Poor service for months with no explanations, apologies, management of expectations is not acceptable.
I would encourage people to feed this back to OffCom as my husband had similar issues with a different provider
+24Hi there
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Thanks
+24Hey there
Thanks,
Tyler
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