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Active Contributor
SaraR
Active Contributor
September 23, 2025
Solved

no signal/no network

  • September 23, 2025
  • 19 replies
  • 629 views

I have:

shut down the phone and re-started it

Put flight mode on for at least a minute and then turned it off

Taken SIM out, cleaned it, checked for dirt

 

Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again 

i haven't tried the SIM in another phone yet but my phone is working in all other respects.

Net work coverage says all ok.

Do I need a new SIM. 

    Best answer by Siân W

    Have you checked the service status ​@SaraR 

    Just highlight the box next to coverage checker, and pop your postcode in again.

    Please let us know how you get on.

    19 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 24, 2025

    Hi there ​@SaraR, sorry to hear that. What’s the full postcode and what phone do you have?

     

    If you’d like to try a new SIM, please find out how to request one below:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    September 25, 2025

    The post code is LS8 2DA

     

    I have a Motorola Edge Neo 

    The signal/reception was good all day yesterday until around 10pm so I don't think it is my phone.

    I only started having this problem in the last few months

     

    Thank you.

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    September 25, 2025

    Input your postcode to see if there’s engineering work on your local mast.

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    September 25, 2025

    It says excellent coverage 

    Siân W
    iD Mobile Employee
    Siân WAnswer
    iD Mobile Employee
    September 25, 2025

    Have you checked the service status ​@SaraR 

    Just highlight the box next to coverage checker, and pop your postcode in again.

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    September 25, 2025

    Ah, it does say fixing an issue with a server in my area. Thank you.

     

    There is no date or timescales..is there a way to find out more? 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 26, 2025

    Hi there ​@SaraR, the website is updated every 30-minutes, so we’d recommend keeping an eye out on there.

     

    How long have you had issues for?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    September 26, 2025

    Hi Tyler,

     

    I would say this has been going on intermittently for 4 to 6 weeks

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you ​@SaraR 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    September 27, 2025

    Can I terminate my contract early with out a penalty? I work as a vet and I am on call for emergencies. I can't be without my phone? 

    Show more replies

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