I have:shut down the phone and re-started itPut flight mode on for at least a minute and then turned it offTaken SIM out, cleaned it, checked for dirt Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again i haven't tried the SIM in another phone yet but my phone is working in all other respects.Net work coverage says all ok.Do I need a new SIM.

Have you checked the service status @SaraRJust highlight the box next to coverage checker, and pop your postcode in again.Please let us know how you get on.

Hi there @SaraR, sorry to hear that. What’s the full postcode and what phone do you have?If you’d like to try a new SIM, please find out how to request one below:Thanks,Tyler

no signal/no network | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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