no sim no service on existing contract help | iD Mobile Community
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no sim no service on existing contract help

  • June 7, 2024
  • 1 reply
  • 27 views

Had phone for a while and on Id contract for a while. Other day phone just said no sim no service. Husband on same plan same time and his is fine. I've restarted phone, turned it off and on, checked the sim and nothing has worked.

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 17, 2024

Hi @StattonL 

 

I’m sorry to hear this, have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

If the above doesn’t help, it may be worth trying a replacement SIM card, which can be picked up at any Currys store and activated here.

 

Tom