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no transaction code

  • January 4, 2025
  • 2 replies
  • 49 views
M
Community Member
  • Mini
  • Community Member

Hi, I didn’t receive a welcome email so I didn’t get a transaction code. I’m switching over to ID mobile. Can someone help me? I’ve looked at live chat and it doesn’t show up once, ive even called and couldn’t get an answer. I’ve been waiting for 3 days.

Best answer by Daz_S

Hi there ​@Mini 

 

Live Chat would be the quickest way to get this. Read this article if the Live Chat button isn’t showing

 

Once you get the button to show start the chat with talk to person to bypass their automated chat bot. The adviser should also be able to apply the PAC for you at the same time.

    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • Answer
    • January 4, 2025

    Hi there ​@Mini 

     

    Live Chat would be the quickest way to get this. Read this article if the Live Chat button isn’t showing

     

    Once you get the button to show start the chat with talk to person to bypass their automated chat bot. The adviser should also be able to apply the PAC for you at the same time.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • January 6, 2025

    Hello ​@Mini 

     

    Thank you for reaching out to us here on the community. 

     

    We are sorry to hear you are having trouble locating your transaction number. 

    Can you please confirm if you have been able to retrieve this via Live Chat? If not, we will be able to assist further. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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