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No Transaction Number

Richard James Oliver Feingold
Community Member

I do not have a welcome email or my invoice. Please confirm how I can obtain my transaction number as I want to transfer my number from O2.

 

Thanks
 

Best answer by andewhite

Okay @Richard James Oliver Feingold, in this case probably best to submit your PAC by using the iD online Live Chat service, and talk to iD customer service.

Tell the 24/7 iD chatbot you want to “speak to a person” - which may need repeating a few times.

The iD advisers work between 9am - 8pm on weekdays.

 

 

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12545 replies
    • Answer
    • June 20, 2024

    Okay @Richard James Oliver Feingold, in this case probably best to submit your PAC by using the iD online Live Chat service, and talk to iD customer service.

    Tell the 24/7 iD chatbot you want to “speak to a person” - which may need repeating a few times.

    The iD advisers work between 9am - 8pm on weekdays.

     

     

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5346 replies
    • June 24, 2024

    Hey there @Richard James Oliver Feingold, welcome to Community!

     

    Were you able to contact our live-chat and get your transaction code?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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