Solved

no upgrade options on app or website.

  • 27 April 2024
  • 7 replies
  • 130 views
Damion Taylor
Rank

Hi, 

 

I've been due an upgrade since 14/04/24. I've been trying to do this but have no upgrade option either on the App or when I log in to the Web page.

I've previously managed this effortlessly but now the process seems unnecessarily, intentionally?, obscure.

Initially the App was undergoing an update and access was not possible. Now all upgrade options are gone.

At the moment I am paying for a plan that includes the cost of a phone I own which is unacceptable.

What's going on?

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Best answer by andewhite 1 May 2024, 00:16

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7 replies

Tracy Hayes-Bradley
Rank
Userlevel 1

I'm having this same issue.

Seriously thinking about moving from ID 

Damion Taylor
Rank

Does anyone at ID mobile monitor this?

A response would be nice.

andewhite
Rank
Userlevel 8
Badge +9

I'm having this same issue.

Seriously thinking about moving from ID 

 Have you spoken with iD sales team regarding your upgrade options, @Tracy Hayes-Bradley?

andewhite
Rank
Userlevel 8
Badge +9

Does anyone at ID mobile monitor this?

A response would be nice.

An alternative to online is checking your upgrade options with iD Mobile sales, @Damion Taylor. 

Contact their sales team on 020 7139 1397, between 9am - 6pm.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Damion Taylor & @Tracy Hayes-Bradley 

 

I’m sorry to hear this, we are aware of some issues with visibility of upgrades on the app, this is being worked on, apologies for any inconvenience caused.

 

In the meantime, we’d recommend the above from @andewhite and calling the sales team or visiting your local Currys store.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Damion Taylor
Rank

Resolved by spending an hour on the phone with the sales team.

Kash
Rank
Userlevel 7
Badge +7

Hi @Damion Taylor,

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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