no welcome email with transaction number - or information to use a PAC number | iD Mobile Community
Skip to main content
Answer

no welcome email with transaction number - or information to use a PAC number

  • December 10, 2024
  • 2 replies
  • 131 views

purchased e sim - have recived the email to activate this 

want to use my PAC code but no transaction number or welcome email 

this is so frustrating

no one to speak to or cannot action live chat

 

Best answer by andewhite

Have you tried contacting iD support via their social media pages, ​@josiep

This iD community article might help. 

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • December 10, 2024

Have you tried contacting iD support via their social media pages, ​@josiep

This iD community article might help. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • December 11, 2024

Hi ​@josiep 

 

I’m sorry to hear this, we’d recommend similar to ​@andewhite above, the best and quickest way to get the information from what would’ve been in your welcome email is to contact us directly, via Facebook, Twitter or Live Chat.

 

Tom