no welcome email with transaction number - or information to use a PAC number | iD Mobile Community
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no welcome email with transaction number - or information to use a PAC number

  • December 10, 2024
  • 2 replies
  • 137 views
J
Community Member

purchased e sim - have recived the email to activate this 

want to use my PAC code but no transaction number or welcome email 

this is so frustrating

no one to speak to or cannot action live chat

 

Best answer by andewhite

Have you tried contacting iD support via their social media pages, ​@josiep? 

This iD community article might help. 

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • December 10, 2024

    Have you tried contacting iD support via their social media pages, ​@josiep? 

    This iD community article might help. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • December 11, 2024

    Hi ​@josiep 

     

    I’m sorry to hear this, we’d recommend similar to ​@andewhite above, the best and quickest way to get the information from what would’ve been in your welcome email is to contact us directly, via Facebook, Twitter or Live Chat.

     

    Tom

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