Normal Text Messages and Data Usage | iD Mobile Community
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Normal Text Messages and Data Usage

  • October 8, 2024
  • 6 replies
  • 174 views

Si Lawtz
New Contributor

Hi

I switched from 3 to ID mobile a couple months ago and have a couple issues - I wondered if anyone else has had the same.

 

The first is that there seems to be an issue with my normal text messages (not WhatsApp). If I try to send one it says message could not be delivered but in fact it seems like that are getting to the person so I don’t know why it says they arent. Also I tested by texting my wife and for some reason it arrives under a different phone number (I think it is the one ID Mobile gave me, but I brought my old number across from 3).

 

The second is a concern over data usage. When I log in to the ID mobile app it says 85.5GB / 50GB which suggests to me my limit is 50GB but somehow I’ve used an extra 35.5GB? Which presumably I’ll be charged for?!

 

Thanks!

Best answer by andewhite

Thank you. I’m on iPhone. I’ve tried to turn off sim out method but no joy! Appreciate the data usage advice!

Have you checked the number shown in Settings > Phone > My Number is correct, @Si Lawtz

This iD community article might help.

6 replies

  • Active Contributor
  • October 9, 2024

Hi si, data carries over if you haven't used it so I'd guess it's telling you that you have 85.5 GB still to use. Mine does the same.

With the sim issue, I'd try and take it out and put it back in and restart your phone. If that doesn't work you probably need to speak to someone from ID


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 10, 2024

Hi @Si Lawtz 

 

Are you on iPhone or Android?

 

In terms of your data issue, @jessiieeea is right, the extra on top of 50GB is your data rollover, so not something you’re being charged extra for.

 

Tom


Si Lawtz
New Contributor
  • Author
  • New Contributor
  • October 10, 2024

Thank you. I’m on iPhone. I’ve tried to turn off sim out method but no joy! Appreciate the data usage advice!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • October 10, 2024

Thank you. I’m on iPhone. I’ve tried to turn off sim out method but no joy! Appreciate the data usage advice!

Have you checked the number shown in Settings > Phone > My Number is correct, @Si Lawtz

This iD community article might help.


  • New Contributor
  • May 17, 2025

Hi @Si Lawtz 

 

Are you on iPhone or Android?

 

In terms of your data issue, @jessiieeea is right, the extra on top of 50GB is your data rollover, so not something you’re being charged extra for.

 

Tom

If they would show total usage per month and rollover it would be very helpful…..

Suspect their reasons for not doing so!


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  • iD Mobile Employee
  • May 19, 2025

Hi ​@Si Lawtz 

 

Thank you for getting back to us. 

Can you please take a look at the link provided by ​@andewhite and let us know if this helps?

 

Thanks, 

 

Natalie