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Normal Text Messages and Data Usage

  • October 8, 2024
  • 6 replies
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Si Lawtz
New
 Contributor

Hi

I switched from 3 to ID mobile a couple months ago and have a couple issues - I wondered if anyone else has had the same.

 

The first is that there seems to be an issue with my normal text messages (not WhatsApp). If I try to send one it says message could not be delivered but in fact it seems like that are getting to the person so I don’t know why it says they arent. Also I tested by texting my wife and for some reason it arrives under a different phone number (I think it is the one ID Mobile gave me, but I brought my old number across from 3).

 

The second is a concern over data usage. When I log in to the ID mobile app it says 85.5GB / 50GB which suggests to me my limit is 50GB but somehow I’ve used an extra 35.5GB? Which presumably I’ll be charged for?!

 

Thanks!

Best answer by andewhite

Si Lawtz wrote:

Thank you. I’m on iPhone. I’ve tried to turn off sim out method but no joy! Appreciate the data usage advice!

Have you checked the number shown in Settings > Phone > My Number is correct, @Si Lawtz? 

This iD community article might help.

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    6 replies

    J
    Active Contributor
    • jessiieeea
    • Active Contributor
    • 5 replies
    • October 9, 2024

    Hi si, data carries over if you haven't used it so I'd guess it's telling you that you have 85.5 GB still to use. Mine does the same.

    With the sim issue, I'd try and take it out and put it back in and restart your phone. If that doesn't work you probably need to speak to someone from ID

    Jess
    Si Lawtz
    1 person likes this
    • Si Lawtz
      Si Lawtz
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • October 10, 2024

    Hi @Si Lawtz 

     

    Are you on iPhone or Android?

     

    In terms of your data issue, @jessiieeea is right, the extra on top of 50GB is your data rollover, so not something you’re being charged extra for.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Si Lawtz
    New
 Contributor
    • Si Lawtz
    • Author
    • New
 Contributor
    • 1 reply
    • October 10, 2024

    Thank you. I’m on iPhone. I’ve tried to turn off sim out method but no joy! Appreciate the data usage advice!

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12341 replies
    • Answer
    • October 10, 2024
    Si Lawtz wrote:

    Thank you. I’m on iPhone. I’ve tried to turn off sim out method but no joy! Appreciate the data usage advice!

    Have you checked the number shown in Settings > Phone > My Number is correct, @Si Lawtz? 

    This iD community article might help.

    Forum member (non-iD).
    Lauren
    1 person likes this
    • Lauren
      Lauren
    M
    New
 Contributor
    • Miketoo
    • New
 Contributor
    • 2 replies
    • May 17, 2025
    Tom wrote:

    Hi @Si Lawtz 

     

    Are you on iPhone or Android?

     

    In terms of your data issue, @jessiieeea is right, the extra on top of 50GB is your data rollover, so not something you’re being charged extra for.

     

    Tom

    If they would show total usage per month and rollover it would be very helpful…..

    Suspect their reasons for not doing so!

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2216 replies
    • May 19, 2025

    Hi ​@Si Lawtz 

     

    Thank you for getting back to us. 

    Can you please take a look at the link provided by ​@andewhite and let us know if this helps?

     

    Thanks, 

     

    Natalie 

    Reply.


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