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Not able to make ohone call or receive

  • July 31, 2025
  • 3 replies
  • 35 views
D
New Contributor

I have just been speaking to someone on the chat and has told me to move to another provider is this right ? Can I please get to speak to someone in charge 

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • July 31, 2025

    Hi ​@Deo71  sorry to hear this, please can you give us a little more detail as to what was said and what your query was?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Deo71
    • Author
    • New Contributor
    • July 31, 2025

    I have not been able to make or receive phone calls for more than 3 weeks and same with my 2 kids that are with ID Mobile to and because there’s an outage in my area Lambeth no ideia when it’s getting fixed so I will probably have to leave ID Mobile 

     

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 31, 2025

    Oh that isn’t ideal at all ​@Deo71 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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