NOT ABLE TO RECEIVE MY NEW PHONE | iD Mobile Community
Skip to main content

NOT ABLE TO RECEIVE MY NEW PHONE

  • December 20, 2024
  • 2 replies
  • 54 views

I have placed an order. which has been dispatched. I am not home to receive the order as I work Monday to Friday.  DPW have advised that you have blocked anybody else receiving the phone and also blocked a drop off point.  So therefore you have made it impossible for me to receive the phone.

I will have to cancel the contract and I am guessing the phone will be returned to you shortly.  Unless you are able to arrange for the phone to be delivered (most people work full time) and you do not make any allowances for this.

{ REMOVED }

 

2 replies

Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • December 20, 2024

Hi there ​@Betty100 

 

I won’t be home to receive the delivery. Can I give my PIN to someone else so they can receive the parcel on my behalf?

If you’re unable to receive the delivery yourself, then you can share your PIN with someone you choose, to receive the delivery on your behalf. Please note: we don’t recommend sharing the PIN with an unknown person. If there is no-one available to receive the delivery, DPD will re-attempt to deliver on the next working day.

 

Is this not a feasible option instead?

(the above was copied from)

 


Lauren K
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • December 21, 2024

Hi ​@Betty100 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. We’ll be able to either look at a return, or see if it’s possible to amend the delivery type to a store collection if this works out better for you. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren