NOT ABLE TO RECEIVE MY NEW PHONE | iD Mobile Community
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NOT ABLE TO RECEIVE MY NEW PHONE

  • December 20, 2024
  • 2 replies
  • 56 views
B
Community Member

I have placed an order. which has been dispatched. I am not home to receive the order as I work Monday to Friday.  DPW have advised that you have blocked anybody else receiving the phone and also blocked a drop off point.  So therefore you have made it impossible for me to receive the phone.

I will have to cancel the contract and I am guessing the phone will be returned to you shortly.  Unless you are able to arrange for the phone to be delivered (most people work full time) and you do not make any allowances for this.

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    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • December 20, 2024

    Hi there ​@Betty100 

     

    I won’t be home to receive the delivery. Can I give my PIN to someone else so they can receive the parcel on my behalf?

    If you’re unable to receive the delivery yourself, then you can share your PIN with someone you choose, to receive the delivery on your behalf. Please note: we don’t recommend sharing the PIN with an unknown person. If there is no-one available to receive the delivery, DPD will re-attempt to deliver on the next working day.

     

    Is this not a feasible option instead?

    (the above was copied from)

     

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    Lauren K
    iD Mobile Employee
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    • Lauren K
    • iD Mobile Employee
    • December 21, 2024

    Hi ​@Betty100 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. We’ll be able to either look at a return, or see if it’s possible to amend the delivery type to a store collection if this works out better for you. 

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

    -Lauren

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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