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not able to use 4g to connect to internet onniphone 15

  • June 6, 2024
  • 1 reply
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DJ10b
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New to id mobile..I have 4g signal and can make calls/send texts but will not connect to internet/ you tube / Apple Music which is really annoying. How do I get this to work?

Best answer by Tom

Hi @DJ10b 

 

Have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • June 14, 2024

Hi @DJ10b 

 

Have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom