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Not fit for purpose


  • New
 Contributor
  • 3 replies

Since changing to iD in Dec 2023 I have been unable to guarantee being able to either make or receive calls. I have a new iPhone 14 which is not the problem. When trying to make a call the coverage bars often disappear and I have to wander about to gain coverage, despite there being no registered problem with iD when I checked. The calls often do not register and when I am able to connect the call often is dropped. In addition the quality of the connection is very poor. 
As well as problems making calls frequently hear that family have been unable to reach me as their calls have not connected or just rung out yet there is no record of the call on my phone.
I am in my 70s and need a reliable service. This cannot be right! This service isn’t fit for purpose and would like to be released from my contract without penalty. How can I contact iD  

 

 

5 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1996 replies
  • July 24, 2024

Morning @Norma,

Please contact our Live Chat team, simply type ‘Speak to someone’ to get through to an agent.


  • Author
  • New
 Contributor
  • 3 replies
  • August 17, 2024

Speak to someone


  • Author
  • New
 Contributor
  • 3 replies
  • August 17, 2024
Norma wrote:

Speak to someone

 


  • Author
  • New
 Contributor
  • 3 replies
  • August 17, 2024

Since changing to iD in Dec 2023 I have been unable to guarantee being able to either make or receive calls. I have a new iPhone 14 which is not the problem. When trying to make a call the coverage bars often disappear and I have to wander about to gain coverage, despite there being no registered problem with iD when I checked. The calls often do not register and when I am able to connect the call often is dropped. In addition the quality of the connection is very poor. 
As well as problems making calls frequently hear that family have been unable to reach me as their calls have not connected or just rung out yet there is no record of the call on my phone.
I am in my 70s and need a reliable service. This cannot be right! This service isn’t fit for purpose and I would like to be released from my contract without penalty. How can I speak to someone.

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1996 replies
  • August 19, 2024

@Norma apologies for the confusion, you need to visit this link: https://www.idmobile.co.uk/live-chat first. When you go on that page, you’ll see a Live Chat button. Click it and then type ‘Speak to someone’. Thanks.