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not making or receiving calls

  • January 23, 2025
  • 7 replies
  • 53 views

I’ve been suffering from ID mobile network issues since few days in BR52Bl . I’m unable to make/receive any calls. Tried putting id sim to another mobile, same issue. How long it will continue? It’s better change id to other network ...…

please do something 

7 replies

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  • iD Mobile Employee
  • 2311 replies
  • January 24, 2025

Hello ​@dandira 

 

Thank you for getting in touch with us here on the community. 

 

We're aware of a network wide issue affecting services, unfortunately we do not have a time frame of when this will be resolved.

We apologise for any inconvenience caused and want to assure you this is high priority and our team are working hard to get this repaired as quickly as possible.

 

All updates for the issue can be found here

 

Thanks,

 

Nat 


Chris 2025
New
 Contributor
  • New
 Contributor
  • 3 replies
  • June 26, 2025

I’ve been having issues making and receiving calls for 2 days now.  Still can’t make or receive calls.  Really frustrating.  ID Mobile service status suggests the problem is fixed, but clearly not for everyone.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 30, 2025

Hi ​@Chris 2025  

We had experienced an outage with our partners at Three, which may have explained the problems you had been facing? We are very sorry about any inconvenience caused, but this has all been resolved now. 

Can you please let us know if you are still experiencing issues with this? Have you tried a reboot of your handset? Do you have VoLTE enabled? Thanks.
 


Chris 2025
New
 Contributor
  • New
 Contributor
  • 3 replies
  • June 30, 2025

Thanks yes I managed to get it working after enabling VoLTE and rebooting my phone again. 👍


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • July 1, 2025

We’re very glad to hear ​@Chris 2025!

 

Thanks,

Tyler


Chris 2025
New
 Contributor
  • New
 Contributor
  • 3 replies
  • July 1, 2025

Thanks but not really.  I managed to sort it myself by reading other peoples comments and googling the problem.  Unfortunately the response form ID Mobile was 4 days after my post so, although your comment might have been useful it was just a bit after the event.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4825 replies
  • July 1, 2025

Hey there ​@Chris 2025, sorry you feel this way. Our Community forums don’t offer instant responses, and we get back to customers as soon as possible. If you wish for a more urgent response in the future, we’d advise using our live-chat.

 

We’re glad to hear you managed to resolve it your end.

 

Thanks,

Tyler