Hi there ​@Emma Sadler 

If you ordered with this in mind

Includes a pair of Apple AirPods 4 Bundle (on selected capacities and tariffs)

Purchase an Apple iPhone 13 128GB, iPhone 14 128GB or iPhone 15 128GB between 03/12/2024 - 23/12/2024 (or whilst stocks last – 425 units available) on selected 10GB, 50GB, 100GB or Unlimited data tariffs, excluding SIM free purchases, and receive a pair of Apple AirPods 4 usually £129.

More Information

The Apple AirPods 4 Bundle will be dispatched with your order. Not valid in conjunction with any other offer (unless expressly stated in that offer).

The Apple AirPods 4 Bundle offer is non-transferable, no cash alternative. If the purchase is returned, the Apple AirPods 4 Bundle must also be returned.

And your order is within their T’s and C’s

https://www.idmobile.co.uk/offers/christmas-iphone-airpods-4-offer

iD Mobile – Apple Airpods 4 Promotion

Terms and Conditions

Table 1 - Eligible Promotion Handsets, Tariffs and Corresponding Offer

Handset	Tariff	Other
Apple iPhone 13 128GB, Apple iPhone 14 128GB or Apple iPhone 15 128GB	10GB* 50GB* 100GB Data* Unlimited Data* *Tariff will explicitly state “Apple AirPods 4 Bundle”	Apple AirPods 4 usually £129 425 units available

1. Purchase an Apple iPhone 13 128GB, iPhone 14 128GB or iPhone 15 128GB (any capacity) between 03/12/2024 - 23/12/2024 on selected qualifying tariffs, excluding SIM free purchases, and receive a pair of Apple AirPods 4 usually £129 as part of a bundle offer.
2. Promotion will run between the said period or while stock last, only 425 units of Apple AirPods 4 available.
3. Offer subject to stock availability and may be removed when available 425 units sold out.
   
   Full details of the Qualifying Tariffs and the corresponding offer are set out in Table 1 below
4. Offer may not be applicable if the sales journey was commenced through an affiliate or third party online retailer, including but not limited to: www.uswitch.com, www.moneysavingexpert.com, www.moneysupermarket.com
5. To be eligible to participate in the Promotion you must be a resident (aged 18+) of the United Kingdom.
6. Apple AirPods 4 will appear in your basket prior to checkout and on the contract summary document.
7. Apple AirPods 4 will be dispatched with order.
8. Apple AirPods 4 is non-transferable, there is no cash, or any other alternative offered.
9. If the purchase is returned, the Apple AirPods 4 must also be returned.
10. iD Mobile reserves the right to modify these Terms and Conditions at any time, in our sole discretion.
11. Subject to eligibility and 24 month minimum contract term.
12. Monthly payments will increase in April each year by the Consumer Price Index rate of inflation (CPI) +3.9%.
13. By entering the promotion, you are deemed to have accepted these terms and conditions.
14. This promotion is governed by English law and subject to the exclusive jurisdiction of the English courts, unless you live in another part of the UK, in which case your local courts have jurisdiction.
15. Standard Terms and Conditions apply. See https://www.idmobile.co.uk/legal/terms-and-conditions
16. Promoter: Currys Group Limited a company registered in England (registered number 504877) whose registered office address is 1 Portal Way, London W3 6RS, United Kingdom.

Then I have no idea why you didn’t get them, but you could try their Facebook or X or Live Chat or their sales team (during normal business hours) 0207 139 1397

Hi ​@Emma Sadler,

Welcome to the Community!

I would advise that you check the promotion to see if you are eligible.

If you are eligible but haven’t received the Airpods, please contact our Live Chat Team.

Kash