How long ago did you take it out? Took about 2 weeks to get my email. Please check your spam/junk email box also.
@ttcooper87 Claim free Apple TV+, Music, & Arcade | All purchases at idmobile.co.uk

Step 1:
Claim up to 3 months free Apple TV+, Music, and Arcade with any purchase on idmobile.co.uk from 14th September 2022 until further notice.
Step 2:
For qualifying purchases, on the order confirmation page you'll see banners asking you to 'Redeem your offers'. These banners will also be included in your order confirmation email and in an email sent to you by iD 12 days after your purchase.
Step 3:
Click the banners in either of these emails and you'll be directed to Apple's website. Follow the steps to redeem your offer(s).
See Terms & Conditions
Nothing in Junk. Started the plan a few days ago
Hello @ttcooper87
Thank you for getting in touch.
We are sorry to hear you have not received the Apple offer email.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Natalie